Privacy Policy

Arkline Merchant Solutions LLC (“Arkline Merchant Solutions,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through our website, arklinemerchantsolutions.com (the “Site”), our forms and our communications with you, how we use and share it, and the choices you have.

SMS/Mobile Information

Mobile information and SMS opt-in consent will not be sold or shared with third parties or affiliates for promotional or marketing purposes. We may share information with service providers that help us deliver our messaging program, such as messaging platforms and telecommunications providers, solely as necessary to provide those services. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you tick the SMS checkbox on one of our forms, Arkline Merchant Solutions uses the mobile number you provide to send you customer care text messages about your inquiry or application with Arkline Merchant Solutions, such as status updates, document requests and appointment scheduling. The checkbox is never ticked for you and is never required to submit a form. Providing a phone number by itself is not consent to be texted. Consent is not a condition of obtaining financing or any purchase.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Your SMS opt-in data and consent status are never sold, rented or purchased, and are never shared with funding partners.

The full terms of the program are on our SMS Terms page.

Information We Collect

Depending on how you use the Site and our services, we collect the following personal information:

• Contact information, such as your name, email address, phone number and mailing address, when you submit a form, apply or contact us.
• Business information, such as your business name, address, industry, time in business, revenue, Tax ID and ownership details.
• Application information you provide to request financing or other services, such as the date of birth and Social Security number of business owners, bank statements, card processing statements and other documents you upload, and your signature.
• Information from other sources, such as business and personal credit reports and other information we obtain with the authorization you give in your application.
• Account information, such as your login details, if you create an account on the Site.
• Technical information collected automatically when you visit the Site, such as your IP address, browser type, device information and the pages you visit.

How We Use Your Information

We use personal information to:

• respond to your inquiries and provide customer care;
• review, process and transmit the funding applications you submit, and help you evaluate the financing and payment processing options available to your business;
• verify your identity and the information you provide, and help prevent fraud;
• send you service-related communications by email and phone and, if you opted in through the SMS checkbox, text messages about your inquiry or application;
• operate, secure and improve the Site; and
• comply with our legal obligations and enforce our agreements.

How We Share Your Information

We do not sell your personal information.

We may share other Personal Data, such as the details of a funding application you submit, with the service providers and funding partners needed to process that application. This sharing never includes your SMS opt-in data or consent status.

We may also disclose personal information:

• to service providers that host the Site, store data, deliver email or otherwise perform services for us, who may use it only to provide those services to us;
• when required by law, court order or other legal process, or when needed to protect the rights, property or safety of Arkline Merchant Solutions, our customers or others; and
• in connection with a merger, acquisition, sale of assets or other business transfer, in which case the information remains subject to this Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Similar Technologies

The Site uses cookies and browser storage that are needed for it to work and to stay secure, such as keeping you signed in to your account.

If you start an application, your answers are saved in your browser on your device for up to 30 days so you can finish later. Your Social Security number, date of birth, Tax ID and signature are never saved there, and you can delete the saved answers at any time from the application form.

Our website forms use Cloudflare Turnstile, which runs in the background to check that a submission comes from a person and not an automated program. Cloudflare's handling of the information Turnstile uses is described in the Cloudflare Turnstile Privacy Addendum.

Most browsers let you block or delete cookies. If you do, some parts of the Site may not work. The Site does not respond to Do Not Track signals.

Data Retention

We keep personal information for as long as we need it for the purposes described in this Privacy Policy, including to keep records of your applications and of your SMS consent, and for as long as the law requires. When we no longer need it, we delete it or make it anonymous.

Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information, including encryption of sensitive application data. No method of transmitting or storing information is completely secure, so we cannot promise absolute security.

Your Choices and Rights

You may ask us to access, correct or delete the personal information we hold about you. Depending on where you live, you may have additional rights under applicable privacy laws. We will respond as those laws require, we may need to verify your identity first, and we will not discriminate against you for exercising your rights.

You can stop our text messages at any time by replying STOP, and you can ask us to stop contacting you by email or phone by contacting us as described below.

Children’s Privacy

The Site and our services are intended for adults acting on behalf of a business and are not directed to children. We do not knowingly collect personal information from anyone under 18.

Links to Other Websites

The Site may link to websites we do not operate. We are not responsible for their content or their privacy practices, which are governed by their own policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date, and the changes apply from that date.

Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, need opt-out help, or want to withdraw consent, contact us:

Arkline Merchant Solutions LLC

26 Broadway, Suite 934, New York, NY 10004

Email: info@arklinemerchantsolutions.com

Phone: (646) 491-6567